Online Shopping

Online Shopping

Frequently Asked Questions

  • How can I shop from Jerf online?
  1. Choose your product type (tights, bra, sweat etc.).
  2. Add the product of your choice to the shopping cart. Then continue shopping, or complete the order.
  3. You can continue the ordering process as a member or as a guest.
  4. Choose your delivery method.
  5. Choose your payment method.
  6. Confirm the order.
  7. After checking your billing and payment information, you will receive an email confirming that your order has been confirmed.
  8. Your product will be delivered to your address within the specified period and the delivery method you have chosen.

 

  • How can I return the product?

After the APP we will receive during the return process, we need to edit the text.

 

  • How can I change the product?

After the APP we will receive in the return process, we need to edit the text.

 

  • What payment methods can I use?

You can pay with Money Order, VISA, MasterCard, American Express, Troy, BKM Ekspress credit cards, Payment Methods at the Door. We offer credit cards payment in installments with the PayU payment platform.

 

Havale veya EFT için hesap bilgileri:

Bank                   : KuveytTürk

Account type          : TL

Company name       : Jerf Spor Ürünleri San. Tic. Aş.

IBAN                        : TR36 0020 5000 0947 6512 4000 02

 

  • Is it safe to use my credit card on the website?

Yes, you can safely use your credit card. PayU system with PCI DSS secure card storage feature provides an easy and secure payment platform. It has Level 1 certificate, which is the highest level security certificate of PCI Service Provider. they https://www.payu.com.tr/sertif...

As an E-commerce site connected to the PayU system, it has this certificate automatically.

 

  • Is there an inventory renewal of exhausted products?

Not always. Some of our models are not produced depending on the season and collection. For this reason, there is no stock renewal in all products.

 

  • Can I track my order?
  1. A few minutes after completing your order, an email will be sent to confirm that your order has been confirmed. If you do not receive an e-mail, make sure your e-mail address is spelled correctly, if it is correct, please contact us.
  2. When the shipment is made, you will be sent an email with your order summary and tracking number. 
  3. UPS Turkey's official website in the "Tracking" section of your shipment by entering the tracking number you can get information about the situation. Http://www.ups.com.tr/

 

  • What if I am not present at the time of delivery?

If you are not at the address, your cargo will be marked as "not delivered" and will return. The next business day will be brought to your address again. will be returned to our office address.

 

  • What should I watch out for during delivery?

When taking your order, you should definitely check your cargo package for damage (tears, crushing, wetting, etc.). In the case of damage detection, if the damage occurred or the content in the invoice does not match due to damage, you should not take the cargo and keep a record to the cargo authority.

 

The report will facilitate your replacement or return process, as it states that the damage occurred is not caused by you. As a result of the report, the new product will be sent to your address as soon as possible.

 

Missing or damaged product notifications made after receiving the cargo are subjected to inspection since there are no minutes. The review can be accepted or rejected depending on the result.

 

  • What should I do if the product is missing from the cargo?

You can reach us via our e-mail address: musteri@jerf.com.tr or our contact line on +90 212 614 01 65.